Legal

Terms & Conditions

The short version: We gladly accept hassle-free returns, exchanges and cancellations. Notify us within 14 days of delivery and ship items back within 30 days. Custom and wholesale orders are produced to your specification, so they can only be returned if defective.

1. Our Returns Promise

If you’re not completely happy with your order, we’ll make it right. We accept returns, exchanges and cancellations under the conditions below — no forms, no fuss.

2. Timeframes

  • Request a return or exchange: within 14 days of delivery
  • Ship the item back: within 30 days of delivery
  • Request a cancellation: within 24 hours of purchase

3. Return Conditions

Items must be in original condition — unused, unworn and unwashed — in original packaging where possible, and accompanied by your order number. Refunds are issued to your original payment method after we receive and inspect the returned item, usually within 5–10 business days.

4. Non-Returnable Items

The following cannot be returned unless defective or damaged: custom & OEM products (made to your specification), wholesale orders produced to your requirements, items marked final sale or clearance, and items showing signs of use or damage caused after delivery.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos of the damaged item and its packaging. Keep the item and packaging until we confirm — without photos and retention of the item, we are unable to process a refund or replacement.

6. Exchanges

We’re happy to exchange an item for a different size or colour. Contact us within 14 days of delivery — return shipping is on us for faulty items, and at buyer’s cost for change-of-mind.

7. Shipping Costs

Change of mind returns: return shipping is the buyer’s responsibility; original shipping fees are non-refundable. Faulty or damaged items: we cover return shipping and issue a full refund or replacement.

8. Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After that, the order may already be in production or dispatch.

9. How to Start a Return

  1. Email us at hello@mangweave.com with your order number and reason
  2. We’ll confirm eligibility and send you the return instructions
  3. Ship the item back with the return details
  4. Once received and inspected, your refund or exchange is processed

10. Contact Us

Questions about a return? Email hello@mangweave.com — we reply within 24 hours on business days. Wholesale & custom orders can also reach us at the same address.